|Guest •||December 10, 2019|
This is a very nice resort. Very friendly staff and food selection is wonderful. French night prawn dinner was my favorite. I loved that they had salmon locks available for breakfast as well. As a person who doesn't eat beef or pork, this made all the difference at breakfast time to add to made to order eggs. My husband and son did enjoy the read meat selectiona. We also liked the option for 24 hour room service with great selection to choose from. Also unlike some resorts, you have a selection of wines. White or red. This is such a great bonus to be able to order a bottle wine or champagne to your room. We very much enjoyed that. The view from our suite was very nice overlooking the pool and ocean. These are the things that could use improvement: more fans in areas with no air conditioning, like in lobby and beach restaurant. I asked for a fan near our dinner table as it was 30 degrees in the evening and I was told they only had 2 and those were used and had no more. I actually got heat exhaustion after that night and had to spend the next day in bed sick from overheating. Mattresses were very firm. Medium would have been a better option as it's in between soft and firm. The couches were more comfortable then the mattresses. We had a 3 bedroom suite and all the beds were very uncomfortable. The nighttime entertainment was not the greatest. Pretty much seemed like the same dancing show every night just different costumes. Also a bar in the lobby would have been nice instead of waiting to flag down a waitress. It's nice to see your drinks being made in front of you instead of coming out of a back room next to the washrooms
|Guest •||December 09, 2019|
The nicest resort we have stayed at. 5 stars for service, hospitality and freinlyness.
My wife and I, daughter and son-in-law stayed here for a week and a two bedroom family unit. It was on the seventh floor facing the ocean. We took the all-inclusive program for meals and drinks. The restaurants were great. Everything we had was very good and tasty. We especially enjoyed breakfast in the open a restaurant by the ocean. We had different breakfast food every day. My daughter ordered the breakfast meal for the table so we could all share it. The pools are beautiful and very inviting. At this time of the year there was no problem finding an open lounge chair by the pool. The waiters and bartenders were great. They would bring you a drink when you asked for, and then check back periodically to see if you wanted another one. Our total bill because of the all-inclusive was zero dollars! I would go back there next year. They had a culture for the day of the dead within explanation of all the artifacts around the altar. This was really a nice week for all of us
|Guest •||December 09, 2019|
First visit but not the last!
What can I say that hasn't been said a million times I took advice fr some here on the PV board and they were right Velas is a small but beautiful hotel not brand new no but well kept and clean by the best staff anywhere and actually our room was nicer then I expected huge balcony with ocean pool and garden views. We did AI and well worth it whoever said the breakfast buffet was small was in a different place then we la Ribera does breakfast buffet Great you can order off the menu but why everything you can possibly want is at the buffet and or will be quickly cooked right there my Fave Meal of the day! The salad and fruit bar is fully loaded every single day the food and service at la Ribera and Andreas is on point I love the staff and missed them and the food. Pizzas,ice cream bar, crepe stand, different meal designs daily or whatever you want really! To the pool bar and servers Maricelus Heriberto Miguel chefs fr Andreas miss you guys all great and the 1230 exercise teachers fun, 24hr room service quick and hot food housekeepers hardworking smiling if I could name everybody I literally would everybody at Andreas and La Ribera fr chefs to lovely manager and gals behind the cook counter at Ribera and to all the great servers and front desk staff the luggage taxi valets the great mariachi band you guys rock the epitome of first class service. Thank-You you made our trip wonderful a staff who remembers your name your drink your table preferences and even how you like your chair! Of course we went to marina and into town quite a few times everybody fr the airport on was so nice and helpful I really love PV and the people they're so kind and especially love Velas Vallarta the staff and the great couples we met while their most of them on their 3-4th or more visit says a lot
|Guest •||December 07, 2019|
Overall a great trip
The resort is maintained well. Rooms are spacious and clean. Staff are friendly and helpful. The LED lights used throughout the resort are bright white, and make it less appealing. The food is the biggest disappointment. It is all inclusive so quantity is unlimited, but the taste is very mediocre. On location, it is close to airport and the Vallarta marina. The beach sand is coarse, and hard to swim in the ocean at the beach because of the wave